About Warranties

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Term & Conditions

Pastel Creative Enterprise with office at No3. Bazar Niaga Ayer Hitam, Jalan Kluang, 86100 Ayer Hitam, Batu Pahat Johor, and company registration number 002300991-M, hereafter referred to as PASTELCREATIVE, owner of the website www.pastelcreative.com.my, hereafter referred to as WEBSITE,

through these Terms & Conditions establishes the rules to be followed by the Contracting Party. This service is aimed at people who want to design & print their idea in digital format, gift and other accessories utilizing the WEBSITE as a basis If you visit or shop at this website, you accept these conditions. Please read them carefully.

All the above Terms & Conditions are subject to amendments and may change from time to time without being notified to the customer.
The Client should check these Terms & Conditions from time to time calculated accordingly.

Damage or lost Item:

If your item arrives damaged due to mishandling, we will do our best to refund or replace it quickly and at no cost for you. For fastest service, please notify us within 24 hours after receipt of the damage item, we will require proof of damage either with digital photos email to us, or with normal photographs sent by Complaint Form or normal mail. Provide supporting documents such as waybill and image of the parcel as proof of delivery.Through normal mail, Email proof of delivery to This email address is being protected from spambots. You need JavaScript enabled to view it.

We will offer replacement and cover all shipping costs, If we could not offer the replacement, we may ask that you return back the damage item to us, a refund will be issued. (If We Do Not Receive Proof Of The Damage Item’s Within 30 Days After Delivered, You Will Not Be Able To Have Your Refund Or Replacement From Us).

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